Terms of service

Effective Date: 27/07/2025

These Terms of Service apply to all bookings for counselling, yoga classes, courses, workshops, and retreats with Angela Ross trading as Mindful Well-being.

By booking any service, you agree to the following terms and conditions.

Counselling Services

  • Session length: Counselling sessions are 50 minutes and take place online via a secure video platform.

  • Cancellation Policy: A minimum of 24 hours’ notice is required for cancellations or rescheduling.

  • If less than 24 hours’ notice is given, the full session fee will still be charged.

  • Late arrival will not extend the session time.

Yoga Classes

  • Session length: Yoga classes are 60 minutes long and may be held indoors or outdoors, depending on the weather and season.

  • Cancellation Policy: Yoga class bookings are non-refundable. If you are unable to attend, you may transfer your booking to another person or request to reschedule, subject to availability.

Waitlist

  • You can join the waitlist up to 1 hour before the class starts. If a space becomes available, you’ll be notified via email or text, and payment will be taken.

  • Please bring your mat and props. Arrive 5–10 minutes early to get settled.

Courses & Workshops (Yoga or Mindfulness)

  • Booking is required in advance. Spaces are limited.

  • Cancellation Policy: If you wish to cancel your place, a minimum of 4 weeks’ notice is required.

  • Cancellations made with at least 4 weeks’ notice may be eligible for a refund, minus a £25 administration fee.

  • No refunds will be offered for cancellations made less than 4 weeks before the start date unless the space is filled.

Retreats

  • Retreats are a significant commitment, and spaces are limited.

  • Deposits: A non-refundable deposit will be required to secure your place.

  • Balance: Full payment is due 8 weeks before the retreat begins.

  • Cancellation Policy:

    • If cancelled more than 8 weeks before the retreat, the deposit is non-refundable, but any additional payments may be refunded.

    • If cancelled less than 8 weeks before, no refund will be given, unless your space can be filled.

  • If the retreat is cancelled by the organiser (Angela), you will receive a full refund.

Payments

  • Counselling sessions: Payment is due in advance or on the day of the session. Online payments are accepted via Stripe.

  • Yoga classes: Payment is due at the time of booking.

  • Workshops, courses, and retreats: Full payment or a deposit is required at the time of booking unless otherwise agreed.

Client Responsibility

  • All participants are responsible for their health and well-being during sessions.

  • Please inform Angela of any relevant medical conditions, injuries, or accessibility needs before attending.

  • For yoga and mindfulness, practice is always optional; you are encouraged to honour your limits and rest when needed.

Right to Refuse Service

Angela reserves the right to decline or discontinue services if:

  • It is not clinically appropriate or ethically sound to continue (e.g. in counselling)

  • A participant behaves in a harmful, disruptive, or unsafe manner

  • Terms and boundaries are not respected

Confidentiality & Privacy

All counselling work is confidential in line with BACP guidelines. Please refer to the Privacy Policy for detailed information on how personal data is collected, stored, and used.