Last Updated: 4 October 2026

These Terms of Service apply to services provided by Mindful Wellbeing Ltd, a company registered in England and Wales (company number 17359333), whose registered office is Office 10, 335 Red Bank Road, Bispham, Blackpool, FY2 0HJ. Services include counselling and neurodiversity coaching, all delivered by Angela Ross. In these terms, “I”, “me” and “my” refer to Mindful Wellbeing Ltd and to Angela as its counsellor.

By booking any service, you agree to these Terms of Service.

Counselling & Neurodiversity Coaching

Counselling and neurodiversity coaching sessions are available in person from my practice in Bispham, Blackpool, and online via Zoom.

Sessions are 60 minutes unless otherwise agreed.

Cancellation Policy

If you need to cancel or rearrange an appointment, please provide at least 24 hours' notice.

Appointments cancelled with less than 24 hours' notice will incur a charge of 50% of the session fee.

If you arrive late, the session will still finish at the scheduled time.

If I need to cancel your appointment due to illness or unforeseen circumstances, I will contact you as soon as possible to rearrange your appointment.

Payments

Payments are processed securely through Stripe.

Payment terms vary depending on the service booked and will be confirmed when your booking is made.

Invoices and receipts are available on request.

Client Responsibilities

Please provide accurate information when booking any service.

For counselling and coaching, it is important that you let me know about any changes that may affect your wellbeing or safety.

Professional Boundaries

I reserve the right to decline, postpone or discontinue services where:

• It would not be safe, ethical or clinically appropriate to continue

• Another service would better meet your needs

• Professional boundaries are repeatedly not respected

• Threatening, abusive or discriminatory behaviour occurs; or

• There is a safety concern for you, me, or others

Where appropriate, I will discuss any decision to end counselling with you beforehand.

Confidentiality

Counselling is provided in accordance with the BACP Ethical Framework for the Counselling Professions.

Information shared during counselling is treated as confidential except where disclosure is required by law or where there are safeguarding concerns or a serious risk of harm.

Please refer to my Counselling Agreement and Privacy Policy for further information.

Privacy

Your personal information will be processed in accordance with the UK General Data Protection Regulation (UK GDPR) and my Privacy Policy.

Limitation of Services

My services are not intended to replace medical, psychiatric or emergency care.

If you require urgent support or are experiencing a mental health crisis, please contact your GP, NHS 111, the emergency services, or the Samaritans on 116 123.

Changes to These Terms

These Terms of Service may be updated from time to time.

The most recent version will always be available on the Mindful Wellbeing website.